Live Support Chat

Why is this functionality useful?

Live Chat allows users to get real-time help from our support team—no waiting for email replies. It’s perfect for quick questions, troubleshooting issues in real time, and getting step-by-step guidance while using Proqio. With faster response times and a conversational format, you can resolve your inquiries efficiently and get back to work without delays.

Feature Highlights:

• Immediate Replies: Get replies to your queries in real time, without the delay associated to emails.

• Easy Access: The live chat feature is seamlessly integrated into the Proqio platform, accesible in one click.

• Seamless Escalation: If needed, your chat can be converted into a support ticket for deeper analysis and resolution.

• Attach Images or Files: Share relevant documents or images directly in the chat window for more efficient assistance.

• Human Support, Not Bots: You'll always chat with a real Support Engineer who understands Proqio inside out.

How Do I Access The Live Support Chat?

Accessing the live support chat feature is simple, all it takes is one click.

Follow these steps:

1. Click on the chat icon

   

    

2. Start a new chat

   

    

3. Start chatting with a member of the Proqio Support Team!